Privacy Policy for SSBS LLC
Effective Date: June 11, 2025
SSBS LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, www.ssbsllc.org, and interact with our services.
We handle your personal information responsibly and in compliance with applicable laws, including the Virginia Consumer Data Protection Act (VCDPA) where applicable.
1. Information We Collect
We collect various types of personal information, depending on how you interact with our website and services:
Contact & Identification Information: Your name, email address, phone number, mailing address, and other contact details you submit through forms, sign-ups, or direct communication.
Business Information: Company name, business needs, service interests, and any relevant project details you provide when inquiring about our services.
Website Usage Data: Information about how you access and use our website, including pages visited, time spent on pages, browser type, operating system, IP address, device identifiers, and referral sources. We collect this via cookies and similar tracking technologies (please see our separate [Link to Cookie Policy]Cookie Policy[/Link to Cookie Policy] for more details).
Communications Data: Records of your communications with us, including emails, phone calls, and messages through our website.
Payment Information: Billing address and transaction details if you make payments to us. Please note: We use secure third-party payment processors (e.g., Stripe, HoneyBook) to handle payment card information directly. We do not store your full payment card details on our servers.
2. How We Use Your Information
We use your personal information for the following purposes:
To Provide and Improve Our Services: To deliver the services you request, respond to inquiries, process transactions, and continually enhance our offerings.
To Respond to Your Inquiries: To answer your questions, provide quotes, and offer customer support.
For Communication & Marketing: To send important updates, service confirmations, and newsletters or promotional materials. You can opt-out of marketing communications at any time.
For Internal Business Operations: To analyze website performance and user behavior, perform data analysis, conduct audits, and manage our customer relationships.
For Security & Fraud Prevention: To protect our website, services, and users from fraudulent or unauthorized activity.
To Comply with Legal Obligations: To meet our legal, regulatory, and reporting requirements (e.g., tax, accounting, audit).
3. How We Share Your Information
We do not sell your personal information for monetary or other valuable consideration, as defined by the Virginia Consumer Data Protection Act (VCDPA).
We may share your information with the following categories of recipients, only as necessary and for the purposes outlined in this policy:
Service Providers: Trusted third-party companies and individuals who perform services on our behalf (e.g., website hosting, customer relationship management (CRM) platforms, email marketing services, analytics providers). These service providers are contractually bound to protect your data and only use it for the purposes we specify.
Payment Processors: Secure third-party payment processing companies to facilitate billing transactions for our services.
Legal and Regulatory Authorities: If required by law, subpoena, or other legal process, or if we believe in good faith that such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users or others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to collect and use personal information about you, including to enhance your website experience and analyze website traffic. For more detailed information about the types of cookies we use, why, and how you can control them, please refer to our dedicated [Link to Cookie Policy]
5. Email & SMS Communications
If you opt in, we may send you updates via email or SMS. You may unsubscribe from these communications at any time using the link provided in the message or by contacting us directly.
6. Data Security
We implement reasonable and appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include [e.g., SSL/TLS encryption for data in transit, access controls, secure storage practices]. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The exact retention period depends on the type of data and our legal obligations.
8. Your Privacy Rights (Virginia Consumers - VCDPA)
If you are a Virginia resident, the Virginia Consumer Data Protection Act (VCDPA) grants you certain rights regarding your personal data. These rights may include:
The Right to Confirm and Access: To confirm whether we are processing your personal data and to access such data.
The Right to Correct: To correct inaccuracies in your personal data, taking into account the nature of the personal data and the purposes of the processing.
The Right to Delete: To request the deletion of personal data provided by or obtained about you.
The Right to Data Portability: To obtain a copy of your personal data that you previously provided to us in a portable and, to the extent technically feasible, readily usable format.
The Right to Opt-Out: To opt-out of the processing of your personal data for purposes of targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.
How to Exercise Your Rights: To exercise any of these rights, please submit a verifiable consumer request to us using the contact details provided in the "Contact Us" section of this policy. We may require you to provide additional information reasonably necessary to verify your identity and the authenticity of your request. We will respond to your request within 45 days, with a possible 45-day extension for complex requests, in which case we will inform you of the extension.
Right to Appeal: If we decline to take action regarding your request, you may appeal our decision within a reasonable period of time after receiving our response. To appeal, please submit your appeal in writing to [e.g., appeal@ssbsllc.org] or the mailing address provided. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If the appeal is denied, you may contact the Virginia Attorney General to file a complaint at [Insert Link to VA AG Consumer Complaint Page if available, e.g., https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint].
9. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information from our records.
10. Third-Party Links
Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do, the updated version will be posted on this page with a revised "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
SSBS LLC 701 E Franklin St., Suite 105 Box 1080 Richmond, VA 23219 📧 Email: ssbsllc@ssbsllc.org 📞 Phone: (804) 215 7714